The Third Party Intermediary (TPI) Code of Practice serves as a set of standards within the energy industry, aimed at safeguarding businesses and ensuring fair, responsible, and trustworthy treatment. Forward Energy adheres to the TPI Code of Practice, guaranteeing the provision of high-quality and trustworthy services.

Summary of the Code of Practice:

Recruitment and Training: All staff undergo a rigorous recruitment and training process, followed by ongoing training and assessments to ensure competence. They are also required to clearly identify themselves and their affiliation when engaging with clients.

Sales Material: Any sales material provided is written clearly, ensuring honesty and accuracy in its content.

Responsible Selling: We treat all clients with sensitivity and respect while acknowledging their experience levels – we also refrain from using misleading sales tactics.

No Pressure: We avoid employing high-pressure sales techniques and only proceed with agreements when clients feel 100% ready and confident.

Annual Estimate: We provide clients with an annual estimate before contract signing, based on the most current information available. We transparently explain the calculation, including any discounts and the associated terms.

Adherence to Regulations:

In addition to the TPI Code of Practice, we comply with various relevant laws and regulations, including Supply Licence Condition 7a, Ofgem’s Standards of Conduct, GDPR, AUDDIS, Business Protection Regulations, and Employment Law.

Letters of Authority: When acting on behalf of clients, we require a signed Letter of Authority written in clear, understandable language.

Energy Supply Contracts: We ensure clients fully comprehend the terms and implications of any contracts with energy suppliers before proceeding, whether signed physically or verbally.

Contract Rejection: In the event of any issues with a new contract, we promptly inform clients and collaborate to resolve the matter satisfactorily.

Complaints Handling: We maintain a simple and effective system for handling complaints, providing clients with a platform to voice concerns and seek resolution.

Forward Energy are members of the ADR (Alternative Dispute Resolution) Scheme set up by OFGEM – C35FORW01.