Around 4% of energy bills contain errors.
Ensuring your bill is accurate and you pay the correct amount on every invoice takes time and resources. This can happen by incorrect tariff charges, estimated meter reads and faulty meters. Until the completion of SMET2 (Smart Meters) rollout, most suppliers will estimate bills, which can cause overpayments on your account.
Many invoices sent to customers remain unquestioned and unresolved as businesses do not have the resources to scrutinize each and every bill.
Forward Energy devote time to inspect invoices if you believe there is an issue or have made any overpayments. We can look to get money reimbursed to your account if it has been taken incorrectly.