Code Of Practice

The TPI (Third Party Intermediary) Code of Practice is a set of standards within the energy industry, designed to protect businesses and ensure you are being treated in a fair, responsible and trustworthy way.
Forward Energy UK Ltd abides by the TPI Code of Practice, so you can be assured that you will obtain a high quality and trustworthy services.

The Code of Practice Summary

All staff have undertaken a robust recruitment & training process. We also continue to run effective regular training and assessments. They will also clearly identify themselves and who they work for when you speak to them.

Sales material

Any sales material will be written clearly and be honest and accurate.

Responsible selling

We won’t use misleading sales tactics, exploit a person’s inexperience and will treat all clients with sensitivity and respect.

No pressure

We won’t use high-pressure sales techniques or mislead you into doing anything until you’re 100% ready and confident to do so.

Annual estimate

We will provide you with an annual estimate before you sign a contract if you ask for one. This will always be based on the most up-to-date information we are given and we’ll explain how it’s been calculated (including any discounts, special offers, and on what terms).

Relevant laws & regulations

As well as this code, we adhere to Supply Licence Condition 7a, Ofgem’s Standards of Conduct, GDPR, AUDDIS, Business Protection Regulations and Employment law.

Letters of authority

Where you would like us to act on your behalf, we require a signed Letter of Authority, written in clear easy-to-understand language.

Energy suppliers contracts

Before you undertake anything with an energy supplier, we’ll make sure you understand what you’re signing and the implications of signing it. The same applies to verbally agreeing to a contract over the phone.

If the contract is rejected

If there is any issue with the new contract, we’ll let you know straight away and work with you to resolve the issue.

Complaints

We hope this never happens, but if you do wish to make a complaint or raise any issues, we have a simple and effective system for handling complaints.

Audits

At least once a year we will undergo a full audit to make sure we are adhering to the code.