Forward Energy are always looking for talented individuals to join our team.
We would like honest and trustworthy people who have the customers best interests at the heart of everything they do.
If you believe you fulfil this specification, please send a copy of your CV along with a covering letter to

Current vacancy  

Job Title:      Assistant Account Manager                      Date:     JAN. 20

Company:     Forward Energy (UK) Ltd              Location: Main Office

Reports to:   Office Manager                                       Job Type:  Administrator

Salary Range : £8.50 to £9 per hour  –  20 Hours per week   

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**In order to be considered for this role, all applications should be submitted with a covering letter detailing why you would like to apply and how you would be best suited for this position. All applications should be emailed to **

The successful candidate will have a keen willingness to learn with strong administrative skills and will be able to demonstrate experience of working in a fast paced role where attention to detail is key. You will be able to follow procedures methodically and have good computer knowledge.

Job Definition and General Description:

Prepare termination letters, answer telephone calls, send faxes, scan/copy documents, maintain filing system, request information from suppliers, update the database, assist in dealing with queries and other general office duties as and when required.

Summary of Role:

To be part of the office administration team, dealing direct with electric/gas and water suppliers, supply costings/contracts and any other related duties as and when required.

Duties and Responsibilities:

  • To maintain the Gas, Electric, Water and Leads files
  • To update details on the database
  • To produce termination letters as required
  • To answer telephone calls, take messages, send faxes and emails
  • To request information from suppliers as advised by colleagues, including Agents
  • To scan and copy documents, ensuring they are correctly filed both electronically and manually if necessary.
  • To assist in dealing with customer/supplier queries including objections/rejections, invoice/billing queries and change of tenancies.
  • To assist other members of the team with costings and contracts as and when required, with a view to learning more of their role and be able to help in times of holidays, sickness etc.

Position Requirements:

Must have at least 1 years’ experience in working in a busy office and be able to use Microsoft Office including Word, Excel and Outlook.

Identify the minimum skills, knowledge and abilities required to competently perform the job duties.

Good communication skills, especially when dealing with customers, suppliers and agents on the phone, by email and in person.